Blog - Online Booking Software

May 2020 Release Notes

May was yet another busy month for bug fixes and new features shipped to production. We’ve enabled streamlined experiences for point-of-sale experiences and fixed many bugs. We’ve also created an integration with AdRoll and overall made the system much faster with vast performance improvements across the entire platform. June will have additional major changes for point-of-sale and other long-requested features.

Account Updates

Operators can now bypass checkout and go straight to review during purchase if items have no questions and no optional add ons
Purchases made now go directly to transaction details page (except for POS mode)
Ability for an operator to create draft invoices, edit existing invoices, and delete invoices
New dashboard widgets: top five payment tags
Support for thermal receipt printing (both 3.125-inch and 2.25-inch stock)
New filtering options for product display for added performance
POS Mode: a user can operate in a streamlined experience for point-of-sale situations (like a ticket booth)
Optimized print view of manifest
Optimized ability to print boarding passes from transaction details screen
Fixed an issue where refunds were showing as an error when operator had insufficient funds available for refund
Fixed a bug where taxes were not recalculating properly when editing existing purchases
Fixed an issue where outstanding balances were sometimes unable to be paid
Corrected the customers report to no longer list “Not Provided” data in customers report
General performance, resiliency, and security enhancements

Booking and Embedding Updates

The invoice experience has now been aligned with the standard review step during checkout
Scheduled events with “Select a Date” questions now show in the calendar download on those dates
Fixed an issue where translations were sometimes showing the incorrect language to a user
Fixed an issue with the “Name” data point on PDF tickets
Fixed an issue with customer notice on embedding experience sometimes showing when not loaded
Fixed a display issue where price options were not appearing properly on larger screens
General performance and security enhancements

General Platform Updates

Operators that sell tickets (i.e. no questions or add-ons) now automatically receive a streamline experience for both customer and operator
Support for AdRoll tracking
Fixed several bugs around voucher campaign functionality
Resiliency and security enhancements

AdRoll Tracking Integration

TRYTN has a new tracking integration with AdRoll. With AdRoll tour and activity operators can easily retarget users who have viewed products, added products to carts, and those who have made a purchase. With AdRoll they the operator can also advertise to these users which have a higher chance of converting to an order.

Setup is easy within TRYTN. Once you have your AdRoll account simply create a pixel and create your Fixed Audiences. Then follow the instructions in support documentation or help text within TRYTN to connect your AdRoll account.

Brandon Parker

Brandon is the Manager, Front-End Development and Analytics at TRYTN. He has over 10 years experience in the web development field from family-owned to Fortune 200 companies.

Editing Invoices

We have recently released the ability to edit an existing invoice. Prior to this update if you created an invoice and needed to modify the invoice you had to create a new invoice and send that new invoice to the customer. Going forward you can edit draft, outstanding, and expired invoices.

Draft invoices? You heard that right! You can now create an invoice as a work-in-progress invoice. This allows you to keep working on that invoice prior to sending to the customer.

When you’re ready just check the “send invoice” checkbox as part of saving your draft invoice and it will be sent to the user.

Outstanding and expired invoices that were already sent to the user can be edited. Once updated the customer will still be able to use the sale invoice link to pay the invoice. Stay tuned as this ability to edit invoices is going to open up many new and exciting enhancements to editing transactions in the near future.

April 2020 Release Notes

We understand how COVID-19 is affecting our clients and we want you to know we are here to help. We’re increasing the features and functionality we’re releasing so you can hit the ground running once this global pandemic is over. We squashed over 60 bugs, improved performance, and added rich and intuitive functionality to the platform so that you can sell faster, better, and smarter once you’re able to get back to work.

Account Updates

Create a new booking from an existing booking
Cancellation policy can now be translated
A new image gallery for product create, categories, and notifications
Ability to select a date range for affiliate details report
Many design and style updates
PayPal onboarding can now go straight to PayPal Marketplace
Updates to select lists to be consistent
Performance improvements across all reports
Users can now archive/delete default images
New dark theme available as a beta to users
Bug fix: during edit transaction user unable to change buyer country
Bug fix: navigating to a different month on availability calendar after selecting date/time was not clearing time slots and pricing
Fixed a major performance issue when businesses had many thousands of fields in report generator
Fixed a reporting bug where some affiliate commission rules were not listed
Fixed a bug where Authorize.NET businesses were unable to complete an edit transaction resulting in an upcharge
Fixed an issue where deleted items were causing an exception
Corrected a bug where viewing a saved report was missing “available fields” section
Solved a bug where activities with multiple time slots were all the same recurrence schedule
Fixed an issue where users with an unverified account requesting a password reset were caught in a loop
General performance, resiliency, and security enhancements

Booking and Embedding Updates

Customers can now be tracked for remarketing with Google Ads
Meta title from image meta is now consumed as alternate text for screen reader accessibility
Terms and conditions and marketing opt-in availability on invoices
Adding “Loading…” for calendar, time slots, and pricing to support slower internet speeds
General clean up of invoices to be easier to read and clearly display outstanding balance due
Fixed an issue where in some cases invoice purchases were unable to be completed
Bug fix: navigating to a different month on availability calendar after selecting date/time was not clearing time slots and pricing
Corrected a bug where follow up questions, when added multiple times, were displaying multiple times
General performance and security enhancements

General Platform Updates

Stripe Terminal: support for multiple card readers
Asset management strategy “Allow Single Use During Set Time” has been removed to reduce confusion
Ability to place tax-exempt purchases
Businesses can be placed into “Test Mode” to allow for test transactions
Support for percentage-based price add ons
Cleaned up how service fees are calculated during refunds
Offer “hidden” questions for internal purchase only
Preference as to if required questions for customers are also required for internal purchases
A few bug fixes to the FareHarbor and Peek Pro data import tools
Fixed a bug where in certain cases an edited transaction with saved customer information was bleeding into new internal purchases
Resiliency and security enhancements

Creating New Orders from Existing Order Data

Recently we announced support for saving customer payment information through Stripe. As a natural extension to this functionality we are now supporting the ability to create a new order from previous order. Any order, even those without payment information saved, can now have a new order created from it. The customer information is automatically-applied to the cart that you will build for them.

If the customer also has saved payment methods the order can be paid using one of those saved payment methods. Whether they do or don’t, they can also be paid via invoice, new payment method, Stripe Terminal, or as a manual add. This should make it very easy for repeat customers to re-book with your tour or activity company in the future. In the future weeks and months we will continue to build out this functionality to be even more robust and feature-rich.

Google Ads Remarketing Support

TRYTN has supported a conversion-tracking integration with Google Ads for years now. However until very recently remarketing was not something that was supported. However, we are very excited to announce support for remarketing campaigns within Google Ads also. To activate simply check the “Enable remarketing tracking” under your Google Ads tracking settings. Potential customers who view product details pages but don’t convert can then be targeted to ads.

Brandon Parker

Brandon is the Manager, Front-End Development and Analytics at TRYTN. He has over 10 years experience in the web development field from family-owned to Fortune 200 companies.

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