COVID-19 Update

virus

Due to the ever-growing COVID-19 threat facing our operators we wanted to give a quick update on how to do certain tasks within the system to help your customers during this time. We feel this functionality to be critical as your customers reschedule or cancel.

For the most up-to-date information about COVID-19 please visit the CDC or WHO. Both resources can also help small businesses with various resources. 

We also understand how important it is to constantly communicate with your potential and existing customers during this time. As such we have just released a new feature that allows you to message a notice to all customers who visit any booking experience. To do this navigate to Settings, then Notification Settings and find the Public Notice section. You are able to set a priority level as well as translate your message which will appear to anyone attempting to book an experience with you.

Please feel free to reach out to us if you have any questions or concerns or need any assistance. 

February 2020 Release Notes

Hard to believe we’re already at the end of February and hopefully you have fun plans for your extra day. We’ve been hard at work fixing over 60 bugs and making things faster and more responsive.

Features to highlight are being able to fully reconcile with Stripe, improved reporting performance, new dashboard widgets, and language support for users of account.

someone ideating on a white board with comps

Account Updates

  • Application can now be used in English, Spanish, or French based on user preference
  • Added ability to share referral link directly to social media networks
  • Ten new graphical dashboard widgets
  • Dramatically improved the performance of the affiliates, customers, and sales by month reports
  • Fixed an issue where users were unable to save when multiple time slots were added to an activity
  • Fixed an issue with select an activity date questions in the edit transaction flow
  • Corrected data that was causing previous days to be included in results
  • Fixed a number of performance issues with system reports
  • General performance, resiliency, and security enhancements

Booking and Embedding Updates

  • By date sort order now respects user-defined sort
  • By date now navigates to week of first availability when availability is in the future
  • Fixed an issue where price options sometimes did not refresh when navigating between calendar dates
  • Fixed an issue where follow up questions sometimes did not display to the user
  • Fixed an issue where the Twitter share link on product details page was broken
  • General performance and security enhancements

General Platform Updates

  • Added the ability for a user to import historical booking data from PeekPro
  • You can now completely reconcile transactions including Stripe processing fees
  • Resiliency and security enhancements

Onboard Faster from Peek with our Data Import Tool

peek logo

Today we’re very excited to announce a feature that will help tour operators with the concern and struggle of migrating their data from one provider to another. Peek users can now export their data from Peek and easily import the historical data into TRYTN. This enables you to keep all customer, transaction, and booking data as well as easily set up your schedule automatically from the data you have within Peek. Open a support ticket or talk to your account manager to get started today!

Ten New Graphical Dashboard Widgets

dashboard showing graphs in widgets

We recently added another new set of dashboard widgets to help tour and activity operators learn about how their operation is performing and be able to make decisions. This collection of ten new widgets are the first widgets available that utilize pie and bar charts to graphically display data. 

You can now see graphs regarding orders and revenue by product type, by country, and by language. These are just the start of an even more advanced and powerful dashboard experience.

Embedding Redesign Details

Today I an excited to announce a new version of our embedded booking experience and wanted to share what to expect and what’s new in this new version. 

We’ve completely rewritten the entire embedded experience, using what was learned from the previous version as well as client and customer feedback to produce this new, even more streamlined experience

redesign wireframes

Overall we’ve cleaned up the appearance of the experience dramatically which should make it easier for customers to use and book. The entire objective is to get your customers to book and to book direct so we’ve made it easier for them to do just that. The cart is easier to find and easier to see what is in your cart currently. Likewise, it’s even easier to select the language you wish to use, as well as alternate between languages easily. 

Product Grid

Like on the booking experience, the product grids have been cleaned up and showcase images more than text. The sub-titles and short descriptions appear only when a user hovers and only on non-mobile experiences. This helps the user interact more with the imagery the business has uploaded and not overwhelmed with extra information.

It’s now easier for a customer to navigate back to a category listing and when they do, they’re also taken back to the same product type they were viewing previously. This is a much better and clearer user experience for the customer. 

Product Details

Just like on booking, the embedded product details page features a cleaned up design of the availability calendar, streamlined price and quantity selections, and an overall cleaner and easier to read details layout. Products with multiple images will still cycle in a carousel but on tablet, desktop, and wide-screen experiences the user will be able to see more images at once and not take up as much space for the images. 

Additional details like available add-ons or sub-descriptions have been moved to an accordion system to allow for more intuitive navigation and a cleaner experience. 

Purchase Path

The entire purchase path from checkout to confirmation pages have also been completely redesigned to be easier to read and navigate. Users no longer have multiple call to actions and the overall layout should make it easier for a customer to understand exactly what they are buying and what needs to happen to make a purchase. 

As always the customer has the option to print their confirmation and that view has been enhanced as well. The customer will also receive an enhanced confirmation email that is cleaner and easier to read and should help the customer find the information within their email easier. We’ve also added email schema markup so customers that use GMail should have an enhanced experience in certain situations. 

But My Experience Didn't Change...

Yes, that’s correct. Given the large nature of this change we couldn’t push this update out immediately to all clients that use the embedded experience. Instead this will be an opt-in model. We will slowly be migrating TRYTN website clients to the new experience over the coming weeks and will be reaching out to others to encourage them to update. 

The old embedded experience will persist for the time being until clients have migrated off of it. Note that we will start deprecating the old experience in the future, meaning you may not have access to new functionality as it’s released if you continue to use the old version. We’ll make sure to announce the full deprecation of the old experience before it’s fully deprecated. 

Account in your Preferred Language

Today we announce support for user languages within the account site. Starting today you are able to set your user preference (the same languages that are supported on the booking site) to view the account site in. 

You can make this change by going to My Profile and selecting the language of your choice. Once you save you will start to see the account site in the selected language.

old world map with pins where people have visited with local currencies

As this is the initial release of this functionality we currently only support English, French, and Spanish languages to actually be translated. If you select another one of our languages you will continue to experience the account site in English until we release additional translations. We hope to release the additional language support in the near future.