Enhanced Email and SMS Communications with Customers

Enhanced Email and SMS Communications with Customers

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We’ve made it even easier to connect and communicate with your customers in a series of updates to the system. These updates should make it even easier to reach out to individual customers, customers for a given activity time slot, or even customers for a given day for an activity. 

Email Communications

You’ve been able to communicate with customers in a number of different ways via email. You can schedule out pre-activity, post-activity, and post-purchase emails. You have the ability to send out a predefined canned email to customers for a given time slot or activity date. Now you can also send out ad-hoc, one-off emails to an individual customer, all customers for a given time slot, or even all customers for a given activity day.

This is ideal for notifying customers of cancellations due to weather or similar situations. As with all other email communications these messages are part of the communication log for the transaction and, when available, you can see details about the recipient reading or receiving the email. 

The last change we’ve made regarding email communications is you can now see the exact email content that the customer received. This is extremely helpful when dealing with disputes

SMS Texting

We’ve supported operator-facing SMS texts for a while now. In these texts you’re able to receive a text message when someone buys an activity with details about the transaction. This is super useful for those operators in rural areas that have slow or no internet connectivity.

What we’ve added now is customer-facing SMS texts. Similar to the ad-hoc, one off emails you can now send an SMS text to an individual customer, all customers for a given time slot, or all customers for a given activity date. These SMS texts allow for customizations with variables the same as email templates and SMS texts are included in the communication log for the transaction with the message and, when available, message history events. 

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