Due to the ever-growing COVID-19 threat facing our operators we wanted to give a quick update on how to do certain tasks within the system to help your customers during this time. We feel this functionality to be critical as your customers reschedule or cancel.
- Refund a booking
- Reschedule an existing reservation
- Contact all customers for a given activity
- How to create cancellation policies
- How to create a content page about the pandemic
- How to close availability or block availability
We also understand how important it is to constantly communicate with your potential and existing customers during this time. As such we have just released a new feature that allows you to message a notice to all customers who visit any booking experience. To do this navigate to Settings, then Notification Settings and find the Public Notice section. You are able to set a priority level as well as translate your message which will appear to anyone attempting to book an experience with you.
Please feel free to reach out to us if you have any questions or concerns or need any assistance.