Referral Program

referral program: refer and get $500

Did you know that TRYTN offers a referral bonus? If you are an active and current TRYTN client you are able to refer additional businesses to TRYTN and in return you will get $500 in credit for each referral.

To qualify the referred business needs to become an active client of TRYTN as well, so they also need to produce revenue in order for you to get credit for the referral.

How Does it Work?

There are two ways that you can refer a business to TRYTN:

  1. You can refer them directly and have them reach out to us. They need to make sure they mention the referring business during our initial conversations with them.
  2. (Recommended) Log into your TRYTN account and select Referrals on the navigation menu. From here you can see which businesses (if any) you’ve already referred as well as a unique link you can share. If someone registers an account with your unique link you will automatically be marked as the referral source for that business.

What Can I Use a Referral Credit For?

We offer many services other than online booking and reservation management. A short list of some of the things you can use your referral credits for include:

  • Custom development work
  • Google Ads consultation and set up
  • Web development work and web hours
You are not limited to only one referral. You will receive a $500 credit for each referred business as long as they are credited to you and become active clients. We do reserve the option in the future to adjust the amount of the credit as well as other limitations for this program. For the most up-to-date details please look at the Referrals section of your account, reach out to your account manager, or open a support ticket. 

January 2020 Release Notes

Welcome to the first release notes update of 2020. We’re really excited to showcase some of the features and functionality released this month.

On the account site the biggest release of note is the ability to use the system in your preferred language. For now this only available for English and Spanish, but wait for more support in the future.

On the booking side, a completely new embedded experience will start to roll out to clients in the coming weeks. 

someone ideating on a white board with comps

Account Updates

  • Ability to write a quick note on an invoice
  • Sales by month report now includes a column for outstanding balance due
  • Fixed an issue where system-generated notes on an invoice were not attached to payment record
  • You can no longer invoice a customer with a zero balance due
  • The account experience is now shown in the users preferred language (currently English and Spanish are the only supported languages)
  • Additional details by way of sub-descriptions are shown on product details pages
  • Ability to create private sub-descriptions
  • Fixes an issue where the report generator would be stuck on a “loading” screen upon encountering an error
  • Bug fix to disable to add to cart button to prevent multiple adds
  • General performance, resiliency, and security enhancements

Booking and Embedding Updates

  • Added support for Facebook pixel and Google Ads tracking on the embedded experience
  • Country selection list now alphabetical regardless of language
  • Deposit-only pricing is now more clear in purchase funnel
  • Completely new embedded experience that will be slowly rolled out to clients
  • Enhanced purchase experience for non-English customers for businesses utilizing Stripe payment gateway
  • Bug fixed where phone number auto-formatting was not working for non-US countries
  • Fixed a display issue with custom unit labels not displaying on the purchase flow
  • Fixed an issue where items in a cart that had expired could not be removed
  • Corrected a transaction identifier issue where the year was not appended to some PayPal purchases
  • Big fixed where businesses utilizing Mexican Peso currency were having issues tracking transactions
  • Fixes an issue where customers using the v2 embedded experience were unable to navigate back to cart on review
  • General performance and security enhancements

General Platform Updates

  • Enhanced the information included in Viator order confirmation emails
  • Purchase data is now submitted to Stripe for businesses that utilize Stripe as a payment gateway
  • Businesses that use Authorize.Net payment gateway can now choose if they ask for a billing address
  • Resiliency and security enhancements

Soliciting Customer Reviews

Online customer reviews, regardless of the site they’re on (Google, TripAdvisor, etc.) are extremely important to businesses. When someone is looking for an activity while on vacation, especially if it’s a large ticket price, look to reviews to learn more about your products with unbiased opinions. So just how does a business get more online reviews? Organic is great but it’s better if you ask for them!

hand holding mobile phone with google maps location pin

With TRYTN you can set up automated emails to send out a certain number of days after an activity has been consumed. Each buyer will get the email asking them to submit a review about their experience.

How it Works

Setting up your review request email is super easy. Go to Settings, then under the Communications section select Custom Communications. Click on the Add button and start designing your email. Select the Post-Activity template type and the number of days to send after the activity has been consumed. 

Once set up go back and select Assign to assign the new email template to the activities you wish to ask for reviews for. 

Best Practices

  • Send the email one to three days after activity was consumed
  • Include an intriguing subject line to encourage them to open the email
  • Use email variables to personalize the email to the customer
  • If possible provide direct links to the review sites to make it as easy and painless as possible
  • Give incentive to review (or thanks) with a promo code encouraging the review and future bookings
  • Include some text about if they were unhappy with their experience (this gives you a chance to make it right and avoid a negative review)

Whale Watch Alaska Makes a Splash with TRYTN Partnership

TRYTN has formed a partnership with Whale Watch Alaksa, the first business in Alaska to utilize TRYTN booking and reservation management services.

CHICAGO – TRYTN and Whale Watch Alaska have formed a partnership that allows Whale Watch Alaska to sell tours online and easily manage reservations. This is the first tour operator in Alaska to utilize TRYTN for online booking and reservation management. We are extremely excited to announce this partnership and cannot wait for Whale Watch Alaska to experience the true power and speed of the TRYTN platform.

About Whale Watch Alaska

Whale Watch Alaska is a successful tour company that was created on 2010 by Cory Mann, aka Gutch (Gutchquena), who has been in the Juneau tour industry since 1988.  His Stories & Legend’s Tour Company established the Little Green Trolly’s that you can still see driving around in Juneau today. 

About TRYTN

TRYTN is an online booking and centralized reservation management system for tour and activity businesses. The simple, intuitive interface means setup can be completed in minutes. Businesses increase their direct sales while reducing costs by gaining access to TRYTN’s subsidized web development and marketing services.  A streamlined web presence combined with reliable software gives TRYTN partners the tools they need to succeed in the increasingly competitive activities industry. For more information visit https://www.trytn.com

Vail Stables Rides with TRYTN

TRYTN has expanded in the Colorado market with the first business located in Vail, Colorado. Vail Stables is a full client that utilizes online booking, reservation management, and the optional website services. 

CHICAGO – TRYTN is excited to announce another Colorado tour operator with the addition of Vail Stables. Vail Stables recently switched to utilizing TRYTN for online bookings, reservation management, as well as a fully-optimized and fast TRYTN website. With the complete package customers of Vail Stables should expect an easy-to-book experience and Vail Stables should notice an increase in direct, online bookings as a result of the booking engine and custom website.

Vail Stables is the most recent business to switch to utilizing TRYTN services in the Colorado area and the first in Vail. We are very proud to have converted Vail Stables in it’s iconic location and product offerings, into the TRYTN portfolio. 

About Vail Stables

Vail Stables is the leading provider of tours on horseback for over 17 years and offer adventurers an all-access pass into the backcountry of the White River National Forest. Offerings include horseback riding, rest and relaxation, and “GOGA” or goat yoga. 

About TRYTN

TRYTN is an online booking and centralized reservation management system for tour and activity businesses. The simple, intuitive interface means setup can be completed in minutes. Businesses increase their direct sales while reducing costs by gaining access to TRYTN’s subsidized web development and marketing services.  A streamlined web presence combined with reliable software gives TRYTN partners the tools they need to succeed in the increasingly competitive activities industry. For more information visit https://www.trytn.com

Support and Feature Request Tickets

computer and headset on a desk

In 2019 we launched a robust support ticketing system that allows clients to submit tickets to various team members when they have issues or questions. This system has become wildly popular and utilized among our clients but we wanted to post something quickly to provide some helpful hints to get their support tickets answered as quickly as possible. 

Support Tickets

Support tickets should be submitted when you have questions about how to perform a task or when something isn’t working as expected. Try to be as detailed as possible in your support tickets, including link(s) where the issue occurred, recreation steps, and screenshots. Not including this information will then require more time from the team to investigate and communicate back and forth with questions, slowing down the process. 

Feature Requests

You’re also able to submit tickets for feature requests that help your business or process in some way. Feature requests are evaluated on a case-by-case basis before being prioritized and assigned to the team. In order to help your feature request be prioritized please include in your ticket the problem you’re currently experiencing that the feature would solve, specific use cases for the feature, and attempt to justify what the feature will do for the platform on the whole. As an example, if you request a feature that would increase revenue for multiple clients it’s more likely to be prioritized than a minor process improvement for a process that only your business follows.

It’s important to note that not all feature requests will be prioritized.